"Online Brochure" Transformed Into Lead Conversion Machine

Website Redesign Sparks Increased Engagement

Warner Service, located in Frederick, Maryland, has provided commercial and residential customers across the region with outstanding HVAC and plumbing services and products for 80 years and counting.


Warner Service partnered with Illumine8 Marketing & PR to redesign their website. The goal was to transform their online presence from a digital brochure to a highly integrated, customer responsive, dynamic lead generation and conversion platform. In conjunction with the website redesign, Illumine8 also created and implemented a new marketing and content strategy that was fully integrated with the new website redesign.

Warner Service, Frederick and Hagerstown Heating, Air Conditioning, and Plumbing

600%

Increase in Website Contacts Over a One Year Period

26%

Conversion rate on 12 premium content offers

66.14%

Conversion Rate on Client Satisfaction Survey

The challenge

Warner Service had built a highly successful business on their very strong reputation, which led to a steady stream of word-of-mouth referrals and sales. Moving the existing website infrastructure to a new platform, integrating the new marketing and content strategy into the site map and building SEO equity from scratch through a new content campaign were a few of the challenges facing the collaboration.

The Illumine8 Marketing & PR team did a fantastic job building a more dynamic and responsive website for us. What's more, they seamlessly integrated a more systematic marketing and content strategy - blogs, surveys, videos, trade show displays - along with the new website design and capabilities. The results speak for themselves. We truly value our partnership.

-Barry Shirey, General Manager

Illumine8 Services:

Website Design and Development Services By Illumine8 Marketing and PR
Marketing Strategy

An extensive research and strategy phase created actionable business development goals as a foundation for executing marketing activities.

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Content Strategy and Delivery services by Illumine8 Marketing and PR
Website Design and Development

Illumine8 deployed our multitude of technical proficiencies for Warner, including website design, custom development, strategy, and more.

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Marketing Strategy Services provided by Illumine8 Marketing and PR
Content Strategy and Delivery

Email marketing, copywriting, content development, SEO strategy, and other services produced informational assets to meet and exceed marketing goals.

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The Process

The Illumine8 team conducted in-depth discovery sessions with the Warner core team to identify their website, marketing and content pain points and goals. In addition, Illumine8 met with Warner team members to obtain a stronger understanding of their residential and commercial customers to inform the marketing and content strategy.

The technical team then constructed a detailed site map and managed the back end transition to the HubSpot COS platform. The respective marketing and content teams then developed, implemented and tracked the new engagement-focused strategy, streamlining Warner leadership’s involvement so that approvals were secured but their time was protected.

Illumine8 was there for Warner for the entire process of the engagement, from planning and strategy, to development and implementation, to reporting and analysis

Results

The website redesign resulted in an a dramatic increase in website lead and customer engagement. Contacts through the website were 6X higher (from 14 to 230), year-over-year, and content offer conversions skyrocketed (12 content offers yielded 561 submissions/26% conversion rate).

Built with future growth and adaptability in mind, Warner’s website continues to produce leads and conversions, while the content strategy has improved SEO performance while nurturing both new leads and existing customers along the sales pipeline.

15% increase organic search traffic

15% increase organic search traffic

15% increase organic search traffic

15% increase organic search traffic

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