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Optimize your customer experience

Reputation Management

Reputation Management

Illumine8 highlights and leverages positive content regarding your brand—including reviews and testimonials—and can help you address crises and customer service issues head-on using social media monitoring and crisis communication strategies.

Public Relations

Public Relations

When it comes to building your network, telling your story, and inspiring industry creativity, Illumine8’s public relations solutions position your company in the right light. We help businesses gain more exposure and elevate their thought leadership status within their industry.

Branding

Branding

Illumine8 assures your messaging is consistent, your visual identity is appealing and industry-appropriate, and your company is distinguished from others within your space. A strong consistent brand experience is the foundation of a thriving customer experience.

Community Engagement

Community Engagement

Building and engaging your business’ community goes beyond engaging your local chamber of commerce. Today’s businesses forge relationships with peers in their industry and the broader economy. Illumine8 helps you build and leverage a powerful network of promoters for your brand.

Audience Building & Engagement

Social Media

The most common reason why consumers reach out to brands on social media is because they have a question. Illumine8 helps you leverage social media to assist your customers, provide exceptional customer service with a tangible ROI: 21% of consumers are more likely to buy from brands that they can reach on social.

Internal Branding

Internal Branding

Branding extends beyond getting your message out to your customers. It’s equally important that your employees buy into your company’s core culture, identity, and premise. Illumine8 assists your leadership team with internal branding strategies that align your organization's culture with your company's mission.

Customer Loyalty Programs

Customer Loyalty Programs

Engaging and rewarding your customers creates a community of brand advocates for your business. Increasing customer retention by just 5% through customer loyalty programs can boost revenue by 25 to 95%. Illumine8 can help you recognize your most loyal customers as well as strategize and implement a program that will boost your top-line revenue.